Refund & Cancellation Policy
Booking confirmation and payment terms
- Your booking is confirmed once we have received your deposit payment and you have completed our booking form.
- Deposits are non-refundable.
- All payments must be made in full 7 days before the event.
- If payment has not been received prior to the event we reserve the right to cancel the event.
Client cancellations
If you wish to cancel your booking, the following terms apply.
Important: The percentages below are calculated as a percentage of the total event fee. Any deposit already paid counts towards the amount due.
- More than 30 days’ notice: Your non-refundable deposit will be retained, but no further payment will be required.
- Between 7 and 30 days’ notice: 50% of the total event fee is payable (including the deposit already paid).
- Less than 7 days’ notice: 75% of the total event fee is payable (including the deposit already paid).
- Less than 24 hours’ notice: 100% of the total event fee is payable (including the deposit already paid).
Moving or changing your date
We can consider requests to move or change a date. Where we can accommodate changes, admin fees may apply.
If we cancel
If we have to cancel the event for any reason, your full deposit and any other payments made will be returned to you.
Behaviour and safety (no-refund situations)
We reserve the right to withdraw from an event and stop the game if our staff are subjected to abuse or unacceptable behaviour. This can include (but is not limited to) aggression, excessive drinking, or vulgar/abusive language. In these circumstances, no refund will be offered.
Copyright
Our murder mystery scripts are copyrighted and may not be used without our permission beyond the date of the mystery.